Return and Refund Policy
Last updated: 1 May, 2025
Thank you for choosing cruiseodaddy.com to book your cruise experience. We aim to offer flexible and fair solutions if you need to cancel or modify your booking. This Return and Refund Policy explains the terms under which refunds may be granted and how to initiate a request.
Scope of the Policy
- Conditions for cancellations and refunds
- Documentation requirements
- Timelines for processing
- Applicable deductions and service charges
Note: All refunds are subject to the policies of cruise lines and third-party service providers. Terms may vary by package.
1. Key Definitions
- Company: Refers to cruiseodaddy.com (“we,” “us,” or “our”).
- Booking: A confirmed cruise reservation made through our platform.
- User: You, the individual or party making the booking.
- Service: Cruise packages and related services offered via cruiseodaddy.com.
- Website: The online platform at https://cruiseodaddy.com.
2. Refund Eligibility
Refunds may be approved under the following conditions:
- Booking was completed directly through our platform.
- Cancellation is made within the permitted time frame defined by the cruise provider.
- Required documentation is provided:
- Booking confirmation
- Proof of payment
- Relevant communication or justification
Important: Some cruise fares may be non-refundable or partially refundable. Late cancellations may incur penalties or processing fees.
3. How to Request a Refund
To request a refund, please follow these steps:
- Review the cancellation policy of the specific cruise line or service provider.
- Gather the following:
- Original booking receipt
- Transaction proof (credit card or bank statement)
- Supporting documentation (e.g., medical certificates, legal letters)
- Clearly explain the reason for your cancellation and refund request.
- Submit your request via email or our contact form within the allowed timeframe.
- Escalate unresolved issues through our support team if needed.
4. Processing Time
Once your request is reviewed and approved, the refund will be initiated in accordance with the provider’s processing timeline. While we facilitate this process, delays may occur based on third-party policies.
Typical Refund Timelines:
- Credit/Debit Card: 5–10 business days
- Digital Wallets: 3–5 business days
- Bank Transfers: Varies based on your bank
Exceptions
In some situations, partial or full refunds may be granted under special consideration, provided proper proof is submitted:
- Medical emergencies
- Death or critical illness in the immediate family
- Travel restrictions due to natural disasters or government orders
5. Changes to This Policy
We reserve the right to update this policy as needed. Any changes will be published on cruiseodaddy.com and will take effect immediately upon posting.
6. Contact Us
If you have questions about our Return and Refund Policy or need help with a request, reach out to us anytime:
Email: info@cruiseodaddy.com
Phone: 1-800-983-2913
Your satisfaction is our priority at cruiseodaddy.com. We're here to help make your cruise booking experience worry-free and transparent.